Order Confirmation
After placing your order, you will get hold of an affirmation e-mail to inform you that we’ve efficaciously received and are processing your order.
Order Tracking
Once your package leaves our warehouse:
- A code will be emailed to you within 24 hours. That is your Tracking code.
- Use the Tracking code to track your order’s progress.
Delayed Orders
If your order hasn’t arrived within the estimated delivery time:
- Allow up to two additional days for potential delays.
- Use the Tracking code to test your order’s popularity.
- If the delay persists, contact us with your order number for further assistance.
Damaged or Incorrect Orders
If your order arrives damaged or contains the wrong item:
- Take clear photos of the issue.
- Email us immediately with your order number and photos.
- We will work to clear up the problem as quickly as possible.
Contact Us
For any inquiries or support, our customer support group is here to assist:
Email: hello@heatsteamer.com