We purpose to make certain your pride with each purchase. Please overview our return and refund coverage below to apprehend your alternatives for returns, refunds, and exchanges.
Return Period
You’ve got 15 days from the shipping date to initiate a return. To qualify:
- Items need to be unused and inside the equal circumstance as received.
- Items must be returned in their original packaging.
Refunds
- Once your return is approved, your Product cost refund will be processed within 7 days.
- Refunds will be credited to the original payment method.
Shipping Returns
- Customers are responsible for paying their own shipping prices for returning items.
- Shipping fees are non-refundable.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card company or bank, as processing times may vary.
- If the issue persists, email us at hello@heatsteamer.com for assistance.
Exchanges
We replace items only if defective or damaged.
- To exchange an item, email hello@heatsteamer.com with your request.
- For faster service, return the item and place a new order for the replacement.
Initiate a Return
Follow these steps to initiate a return:
- Contact Us:
- Email hello@heatsteamer.com with your order number and reason for the return.
- Include clear photos of any damage or issues, if applicable.
- Receive Authorization:
- Our team will provide instructions for the return. Additional details may be required depending on the situation.
- Ship the Item:
- Return the item at your own expense to the provided address.
- Ensure proper packaging to prevent transit damage.
- Inspection and Processing:
- We will inspect the returned item upon receipt.
- Refunds will not be issued if the item is broken because of the purchaser’s mishandling or if the wrong item is returned.
Unhappy with Your Purchase?
If you’re disenchanted along with your buy, touch us within 15 days of shipping. We’ll procedure your go-back or trade request.
Non-Returnable Items
- On-sale items are non-refundable.
Damage or Loss by Customers
- Items damaged or lost due to customer handling are not eligible for refunds.
- For further assistance, contact us at hello@heatsteamer.com.